Refund policy
Returns & Refund Policy
Returns
We want you to be completely satisfied with your purchase.
You have 14 days from the date of delivery to request a return. To be eligible for a return:
- The item must be unused and in original condition
- The product must be in its original packaging
- Proof of purchase (order number or receipt) is required
Items returned without prior approval may not be accepted.
Non-Returnable Items
The following items cannot be returned:
- Used or damaged items (not due to our error)
- Items without original packaging
- Personalized or custom-made products
- Clearance or sale items (if applicable)
Damaged or Incorrect Items
If you receive a damaged, defective, or wrong item:
- Contact us within 48 hours of delivery
- Provide photos or videos as proof
We will arrange a replacement or full refund after verification.
Return Process
To initiate a return:
- Email us at Info@forkidds.com
- Provide your order number and reason for return
- Our team will guide you with return instructions
Do not send items back without approval.
Refunds
Once we receive and inspect your returned item:
- You will be notified about the approval status
- If approved, your refund will be processed within 7–14 business days
- The refund will be issued to your original payment method
Please note: Banks or payment providers may take additional time to reflect the refund.
Return Shipping
- Customers are responsible for return shipping costs
- Shipping charges are non-refundable, unless the return is due to our error
Exchanges
We currently do not offer direct exchanges.
If you need a different item:
- Return the original product
- Place a new order once the refund is processed
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider
- If still not received, contact us at Info@forkidds.com
Contact Us
For any questions about returns or refunds, please contact:
📧 Email: Info@forkidds.com
🌐 Website: https://forkidds.com/